Last updated: July 1, 2025
At [Your Gem Shop Name], we value your time and understand that sometimes plans change. Our cancellation policy aims to be flexible, while maintaining fairness and efficiency for all our customers.
1. Standard Order Cancellation
- You may cancel your order within 24 hours of placing it for a full refund, provided that the item has not yet entered the processing or shipping stage.
- To request a cancellation, please contact our team via email at [support@yourgemshop.com] or call us at [phone number] with your Order ID and reason for cancellation.
- If cancellation is successful, the full amount will be refunded to your original payment method within 3-7 business days.
2. After Processing or Shipping
- If your order has already been processed or shipped, we regret that we cannot cancel it.
- However, once you receive the item, you may initiate a return in accordance with our Refund Policy.
3. Custom and Personalized Orders
- Custom, made-to-order, or engraved items are non-cancellable once production has started, as these are crafted specifically for you.
- If there is a delay or issue with your custom order, please reach out to us and we’ll do our best to assist you.
4. Store Promotions & Limited Edition Items
- Orders placed during special promotions or for limited edition pieces may be subject to more restrictive cancellation terms. These will be clearly stated at the time of purchase.